Need Help?
Our team are on hand to help quickly resolve any technical or support queries you have. Complete this form and one of our team will get back to you.
Please check out the FAQs below for quick help on common questions.
Alternatively call our Helpdesk team directly on
+44 1244 504 947
FAQs
My login is locked. What should I do?
In the first instance, please contact your site administrator as they will review your account and unlock your login. If you are a site administrator and require further support, please contact the Service Desk at helpdesk@datascopesystems.com.
I've forgotten my password. How do I reset it?
If you have forgotten your password, please use the “Forgot password?” option on the login page. You will need your username and the email address linked to your account. Once you submit the request, a secure link to update your password will be sent to your email..
I have forgotten my login username. What should I do?
Please contact your site administrator, who can look up your profile and remind you of your username.
How do I request access to a new site?
Please contact the site administrator for the new site you are joining. They will review your access request, assign the appropriate user permissions, and ensure your account is set up correctly for that location.
I am due to attend a site and was told to pre-register. How do I do this?
Please contact your site administrator, who will send you a pre-enrolment/induction link. Follow the link, fill out the required fields, and submit your details to ensure your induction is booked and your site access is prepared ahead of time.
My site access has expired or I was denied turnstile access. How do I fix this?
Access is usually denied if your scheduled access period has ended, or if mandatory competencies/certifications have expired. Please check with your site administrator to ensure your profile is up to date, your competencies have been correctly imported, and your site access dates have been extended.
How do I add or update my competencies and certifications?
Competencies must be reviewed and imported by an authorized user. Please submit your updated certificates or documentation to your site administrator or contractor administrator so they can update your profile and prevent your access from expiring.
I am experiencing an issue with site hardware (tablets, printers, or turnstiles). What should I do?
First, check for basic physical issues (e.g., ensure devices are powered on, plugged in, and connected to the network). If a turnstile is jammed, a tablet is unresponsive, or you are getting an error message you cannot resolve, report it immediately to the site administrator, who can escalate it to the helpdesk if a repair or replacement is needed.
I am encountering a general Datascope error or an issue running reports. How do I get help?
If a report fails to load, a form will not submit, or you encounter a general error on our applications, try refreshing your page or clearing your browser cache. If the issue persists, take a screenshot of the error message and send it to your site administrator. They will investigate or escalate the ticket to the Datascope Service Desk for technical support.
How do I book a delivery, hoist, or gate access slot?
Delivery management and logistics bookings are handled through the Datascope system. Log into your account and navigate to the relevant booking section (Deliveries or Hoists). If you do not see these options, you may not have the required user permissions; please request these from your site administrator.
