{"id":19811,"date":"2026-06-01T12:32:31","date_gmt":"2026-06-01T11:32:31","guid":{"rendered":"https:\/\/www.datascopesystems.com\/support\/"},"modified":"2026-06-02T13:05:11","modified_gmt":"2026-06-02T12:05:11","slug":"support","status":"publish","type":"page","link":"https:\/\/www.datascopesystems.com\/us\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"19811\" class=\"elementor elementor-19811 elementor-19680\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e889416 e-flex e-con-boxed e-con e-parent\" data-id=\"e889416\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e6bdbd8 e-con-full e-flex e-con e-child\" data-id=\"e6bdbd8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4b9367c p-xs elementor-widget elementor-widget-breadcrumbs\" data-id=\"4b9367c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/www.datascopesystems.com\/us\/\">Home<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e46906b para-xxl elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"e46906b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Need Help? <\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c83210 elementor-widget elementor-widget-text-editor\" data-id=\"3c83210\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Our team are on hand to help quickly resolve any technical or support queries you have. Complete this form and one of our team will get back to you.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Please check out the FAQs below for quick help on common questions. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Alternatively call our Helpdesk team directly on<br\/><strong> <\/strong><\/span><strong>+44 1244 504 947<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62c3aa7 elementor-widget elementor-widget-image\" data-id=\"62c3aa7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/wa.me\/4407935502254\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"45\" src=\"https:\/\/www.datascopesystems.com\/wp-content\/uploads\/2026\/06\/WhatsAppButtonGreenSmall-e1780398435600.png\" class=\"attachment-large size-large wp-image-19810\" alt=\"\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d6fb134 e-con-full e-flex e-con e-child\" data-id=\"d6fb134\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bfd31c6 hbsp-form-darkbg elementor-widget elementor-widget-html\" data-id=\"bfd31c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script src=\"https:\/\/js-eu1.hsforms.net\/forms\/embed\/developer\/144265894.js\" defer><\/script><div class=\"hs-form-html\" data-region=\"eu1\" data-form-id=\"ec702caf-8533-4812-a416-ba3ddc4b2c50\" data-portal-id=\"144265894\"><\/div><style>.hbsp-form-darkbg {color: #ff3d96 !important;}\n.hbsp-form-darkbg .hsfc-Step .hsfc-Step__Content {\n    width: 100%;\n    box-sizing: border-box;\n    padding: 0px;\n}\n.hbsp-form-darkbg .hsfc-Row {\n    width: 100%;\n    display: grid;\n    grid-template-columns: repeat(auto-fit, minmax(0, 1fr));\n    gap: var(--hsf-row__horizontal-spacing, var(--hsf-default-row__horizontal-spacing));\n    margin-bottom: 0px;\n    box-sizing: border-box;\n}\n.hbsp-form-darkbg .hsfc-TextInput{\n    box-sizing: border-box;\n    padding: 6px 10px !important;\n    min-height: 10px;\n    background: white !important;\n    border-radius: 30px;\n    color:black;\n    margin-bottom: 15px;\n    width:100% !important;\n    border:solid 0px #E11283 !important;\n}\n.hbsp-form-darkbg .hsfc-TextareaInput{\n    box-sizing: border-box;\n    padding: 6px 10px !important;\n    min-height: 10px;\n    background: white !important;\n    border-radius: 10px;\n    color:black;\n    margin-bottom: 15px;\n    width:100% !important;\n    border:solid 0px #E11283 !important;\n}\n.hbsp-form-darkbg .hsfc-FieldLabel{\n    font-family: 'Roboto', arial, helvetica, sans-serif;\n    font-size: 14px;\n    margin-bottom:2px;\n    color: #ffffff !important;\n    width:100% !important;\n}\n.hbsp-form-darkbg .hbspt-form .hs-form-field label:not(.hs-error-msg) {\n    font-family: 'Roboto', arial, helvetica, sans-serif;\n    font-size: 14px;\n    margin-bottom:2px;\n    color: #ffffff !important;\n    float: inline-start;\n    width:100% !important;\n}\n.hbsp-form-darkbg .hsfc-FieldLabel__RequiredIndicator {\n    color: white;\n}\n.hbsp-form-darkbg .hs-error-msgs{margin: -0.5em 0 1em 1em;}\n.hbsp-form-darkbg .hsfc-PhoneInput__FlagAndCaret {\n    border-right: 1px solid var(--hsf-field-input__border-color, var(--hsf-default-field-input__border-color));\n    border-top-left-radius: 30px;\n    border-bottom-left-radius: 30px;\n    padding:0px;\n    height:38px;\n}\n.hbsp-form-darkbg .hsfc-DropdownInput__Caret {\n    position: absolute;\n    top: 0;\n    bottom: 0;\n    right: 0;\n    padding: 0 20px;\n    display: flex;\n    align-items: center;\n    justify-content: center;\n    cursor: pointer;\n    pointer-events: all;\n    height: 40px;\n}\n.hbsp-form-darkbg .hsfc-ErrorAlert {\n    font-family: 'Roboto', arial, helvetica, sans-serif;\n    color: #ffffff !important;\n    font-size: 14px;\n}\n.hbsp-form-darkbg .hbspt-form ul li label {\n    font-family: 'Roboto', arial, helvetica, sans-serif;\n    color: #ffffff !important;\n    font-size: 14px;\n}\n.hbsp-form-darkbg .hsfc-RichText p {\n    color: white;\n}\n.hbsp-form-darkbg .hsfc-CheckboxFieldGroup__Options{\n    margin-bottom:10px;\n}\n.hbsp-form-darkbg .hsfc-Button{\n    background: #3F3F3F !important;\n    border-color: #3F3F3F !important;\n    color: #ffffff;\n    font-size: 16px !important;\n    line-height: 12px !important;\n    font-family: 'Roboto', arial, helvetica, sans-serif;\n    padding: 20px 40px !important;\n    width: 300px;\n    text-transform: uppercase;\n    border-radius: 50px;\n}\n.hbsp-form-darkbg .hsfc-Button:hover{\n    background: #ffffff !important;\n    border-color: #ffffff !important;\n    color: #3F3F3F !important;\n}\n.hbsp-form-darkbg .hbspt-form .submitted-message {\n    font-size: 16px;\n    color: white !important;\n}\n<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9563634 wrapper-main e-flex e-con-boxed e-con e-parent\" data-id=\"9563634\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-09b9ff7 elementor-widget elementor-widget-heading\" data-id=\"09b9ff7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7bc50bd elementor-widget elementor-widget-n-accordion\" data-id=\"7bc50bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1290\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1290\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> My login is locked. What should I do?  <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1290\" class=\"elementor-element elementor-element-974e01c e-con-full e-flex e-con e-child\" data-id=\"974e01c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2754836 p-sm elementor-widget elementor-widget-text-editor\" data-id=\"2754836\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In the first instance, please contact your site administrator as they will review your account and unlock your login. If you are a site administrator and require further support, please contact the Service Desk at helpdesk@datascopesystems.com. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1291\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1291\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> I've forgotten my password. How do I reset it?   <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1291\" class=\"elementor-element elementor-element-ee9a704 e-con-full e-flex e-con e-child\" data-id=\"ee9a704\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2df53d3 p-sm elementor-widget elementor-widget-text-editor\" data-id=\"2df53d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">If you have forgotten your password, please use the \u201cForgot password?\u201d option on the login page. You will need your username and the email address linked to your account. Once you submit the request, a secure link to update your password will be sent to your email.. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1292\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1292\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> I have forgotten my login username. What should I do?   <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1292\" class=\"elementor-element elementor-element-f5243e6 e-flex e-con-boxed e-con e-child\" data-id=\"f5243e6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1492067 p-sm elementor-widget elementor-widget-text-editor\" data-id=\"1492067\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Please contact your site administrator, who can look up your profile and remind you of your username.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1293\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1293\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How do I request access to a new site?  <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1293\" class=\"elementor-element elementor-element-8392794 e-con-full e-flex e-con e-child\" data-id=\"8392794\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c432d96 p-sm elementor-widget elementor-widget-text-editor\" data-id=\"c432d96\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Please contact the site administrator for the new site you are joining. They will review your access request, assign the appropriate user permissions, and ensure your account is set up correctly for that location. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1294\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1294\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> I am due to attend a site and was told to pre-register. How do I do this?   <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1294\" class=\"elementor-element elementor-element-e489d1c e-con-full e-flex e-con e-child\" data-id=\"e489d1c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7c5f35d p-sm elementor-widget elementor-widget-text-editor\" data-id=\"7c5f35d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Please contact your site administrator, who will send you a pre-enrolment\/induction link. Follow the link, fill out the required fields, and submit your details to ensure your induction is booked and your site access is prepared ahead of time. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1295\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1295\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> My site access has expired or I was denied turnstile access. How do I fix this?   <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1295\" class=\"elementor-element elementor-element-a82579d e-con-full e-flex e-con e-child\" data-id=\"a82579d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-205dbfd p-sm elementor-widget elementor-widget-text-editor\" data-id=\"205dbfd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Access is usually denied if your scheduled access period has ended, or if mandatory competencies\/certifications have expired. Please check with your site administrator to ensure your profile is up to date, your competencies have been correctly imported, and your site access dates have been extended. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1296\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1296\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How do I add or update my competencies and certifications?  <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1296\" class=\"elementor-element elementor-element-131ee34 e-con-full e-flex e-con e-child\" data-id=\"131ee34\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bfc3bc9 p-sm elementor-widget elementor-widget-text-editor\" data-id=\"bfc3bc9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Competencies must be reviewed and imported by an authorized user. Please submit your updated certificates or documentation to your site administrator or contractor administrator so they can update your profile and prevent your access from expiring. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1297\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1297\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> I am experiencing an issue with site hardware (tablets, printers, or turnstiles). What should I do?   <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1297\" class=\"elementor-element elementor-element-f472266 e-con-full e-flex e-con e-child\" data-id=\"f472266\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-501dac4 p-sm elementor-widget elementor-widget-text-editor\" data-id=\"501dac4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>First, check for basic physical issues (e.g., ensure devices are powered on, plugged in, and connected to the network). If a turnstile is jammed, a tablet is unresponsive, or you are getting an error message you cannot resolve, report it immediately to the site administrator, who can escalate it to the helpdesk if a repair or replacement is needed. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1298\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"9\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1298\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> I am encountering a general Datascope error or an issue running reports. How do I get help?   <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1298\" class=\"elementor-element elementor-element-1e0cf72 e-flex e-con-boxed e-con e-child\" data-id=\"1e0cf72\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-72d45f4 p-sm elementor-widget elementor-widget-text-editor\" data-id=\"72d45f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If a report fails to load, a form will not submit, or you encounter a general error on our applications, try refreshing your page or clearing your browser cache. If the issue persists, take a screenshot of the error message and send it to your site administrator. They will investigate or escalate the ticket to the Datascope Service Desk for technical support.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1299\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"10\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1299\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How do I book a delivery, hoist, or gate access slot? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1299\" class=\"elementor-element elementor-element-dcd1410 e-flex e-con-boxed e-con e-child\" data-id=\"dcd1410\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0cbac26 p-sm elementor-widget elementor-widget-text-editor\" data-id=\"0cbac26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Delivery management and logistics bookings are handled through the Datascope system. Log into your account and navigate to the relevant booking section (Deliveries or Hoists). If you do not see these options, you may not have the required user permissions; please request these from your site administrator.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"My login is locked. What should I do?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"In the first instance, please contact your site administrator as they will review your account and unlock your login. If you are a site administrator and require further support, please contact the Service Desk at helpdesk@datascopesystems.com.\"}},{\"@type\":\"Question\",\"name\":\"I've forgotten my password. How do I reset it?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"If you have forgotten your password, please use the \\u201cForgot password?\\u201d option on the login page. You will need your username and the email address linked to your account. Once you submit the request, a secure link to update your password will be sent to your email..\"}},{\"@type\":\"Question\",\"name\":\"I have forgotten my login username. What should I do?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Please contact your site administrator, who can look up your profile and remind you of your username.\"}},{\"@type\":\"Question\",\"name\":\"How do I request access to a new site?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Please contact the site administrator for the new site you are joining. They will review your access request, assign the appropriate user permissions, and ensure your account is set up correctly for that location.\"}},{\"@type\":\"Question\",\"name\":\"I am due to attend a site and was told to pre-register. How do I do this?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Please contact your site administrator, who will send you a pre-enrolment\\\/induction link. Follow the link, fill out the required fields, and submit your details to ensure your induction is booked and your site access is prepared ahead of time.\"}},{\"@type\":\"Question\",\"name\":\"My site access has expired or I was denied turnstile access. How do I fix this?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Access is usually denied if your scheduled access period has ended, or if mandatory competencies\\\/certifications have expired. 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If a turnstile is jammed, a tablet is unresponsive, or you are getting an error message you cannot resolve, report it immediately to the site administrator, who can escalate it to the helpdesk if a repair or replacement is needed.\"}},{\"@type\":\"Question\",\"name\":\"I am encountering a general Datascope error or an issue running reports. How do I get help?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"If a report fails to load, a form will not submit, or you encounter a general error on our applications, try refreshing your page or clearing your browser cache. If the issue persists, take a screenshot of the error message and send it to your site administrator. They will investigate or escalate the ticket to the Datascope Service Desk for technical support.\"}},{\"@type\":\"Question\",\"name\":\"How do I book a delivery, hoist, or gate access slot?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Delivery management and logistics bookings are handled through the Datascope system. Log into your account and navigate to the relevant booking section (Deliveries or Hoists). If you do not see these options, you may not have the required user permissions; please request these from your site administrator.\"}}]}<\/script>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0488ce2 e-flex e-con-boxed e-con e-parent\" data-id=\"0488ce2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Need Help? Our team are on hand to help quickly resolve any technical or support queries you have. Complete this form and one of our team will get back to &#8230; <a title=\"Support\" class=\"read-more\" href=\"https:\/\/www.datascopesystems.com\/us\/support\/\" aria-label=\"Read more about Support\">Read more<\/a><\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[73],"tags":[],"class_list":["post-19811","page","type-page","status-publish","category-landing-page"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support | DataScope<\/title>\n<meta name=\"description\" content=\"Learn about DataScope systems, the construction software company empowering safer building projects. 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